Question 1

What can the Customs AI Assistant help me with?

Accepted Answer

The Customs AI Assistant can answer questions about Cyprus customs procedures, import and export requirements, HS code classification guidance, duty rates, VAT calculations, Transfer of Residence (TOR) relief, EORI registration, T1 transit procedures, Incoterms, required import documents, customs valuation rules, and post-Brexit trade between the UK and Cyprus. It is trained on Cyprus Customs & Excise Department procedures and EU customs law.

Question 2

Is the Customs AI Assistant free to use?

Accepted Answer

Yes, the Customs AI Assistant is completely free to use. It is provided by P.Panagi & Sons Ltd as a public service to help importers, exporters, and individuals understand Cyprus customs procedures. There is no registration required.

Question 3

How accurate is the AI assistant's customs advice?

Accepted Answer

The assistant is trained on Cyprus Customs & Excise Department procedures, EU customs law (Union Customs Code), and the knowledge base of P.Panagi & Sons Ltd — a licensed customs agent with over 40 years of experience. It provides reliable general guidance, but for complex shipments, anti-dumping duties, or legal decisions, we recommend confirming with a licensed customs agent. The assistant will always indicate when a question requires professional verification.

Question 4

Can the AI assistant tell me the duty rate for my goods?

Accepted Answer

Yes. The assistant can provide indicative EU Common Customs Tariff (CCT) duty rates for most goods categories, and can explain how preferential rates under EU trade agreements (e.g., EU-UK TCA, EU-Japan EPA, CETA) may apply depending on the country of origin. For a precise rate based on the exact 8-digit CN code, use our HS Code Classification Tool or contact our team directly.

Question 5

Can the AI assistant help with Transfer of Residence (TOR) applications?

Accepted Answer

Yes. The assistant can explain TOR eligibility criteria, the 12-month prior residence requirement, the 6-month ownership rule, which goods are excluded, the motor vehicle import process, and the required documentation. For a structured eligibility check, use our dedicated TOR Eligibility Assistant tool.

Question 6

Does the AI assistant support Greek or Russian?

Accepted Answer

The assistant can understand and respond in English, Greek, and Russian. Simply ask your question in your preferred language and the assistant will reply accordingly.

Question 7

What is the difference between this AI assistant and the other tools?

Accepted Answer

The Customs AI Assistant is a conversational tool — you can ask open-ended questions, follow up on answers, and explore topics in natural language. The HS Code Classification Tool is optimised for product classification with structured confidence scores and duty rates. The Import Duty Calculator gives you a precise numerical estimate of duty and VAT. The TOR Eligibility Assistant walks you through a structured eligibility check for relocation relief. All four tools complement each other.

Question 8

Can I ask about importing a specific product, such as a car or electronics?

Accepted Answer

Yes. You can ask about importing any specific product — vehicles, electronics, clothing, food, machinery, personal effects, or commercial goods. The assistant will explain the applicable HS code range, duty rate, VAT, any special requirements (e.g., type approval for vehicles, CE marking for electronics), and the customs clearance process at Limassol Port or Larnaca Airport.

Cyprus Customs AI Assistant

Why Use the Cyprus Customs AI Assistant?

Instant Answers, 24/7

Cyprus-Specific Knowledge

English, Greek & Russian

EU Law Compliant

Covers All Import Topics

Conversational & Follow-Up

Frequently Asked Questions

Need a Licensed Customs Agent?