Question 1

What services does P.Panagi & Sons offer?

Accepted Answer

We provide comprehensive customs clearing and forwarding services including import/export customs clearance, freight forwarding (sea, air, land), EORI registration, T1 transit procedures, ATA Carnet documentation, personal effects clearance, vehicle import/export, and international trade consulting. We are also the official customs agent for the Ferry Daleela (Limassol–Piraeus route).

Question 2

Where is your office located?

Accepted Answer

Our office is located inside the Cyprus Ports Authority Management Building at Limassol New Port (3045). This strategic location gives us direct access to the port's customs zone for fast clearance.

Question 3

What are your working hours?

Accepted Answer

Our office is open Monday to Friday, 07:30 to 16:00. For urgent shipment releases outside office hours, you can reach us on mobile at +357 99 834011 or +357 96 452633.

Question 4

What languages do you support?

Accepted Answer

Our team speaks English, Greek, and Russian. We can assist clients in all three languages for both documentation and communication.

Question 5

How do I get started with P.Panagi & Sons?

Accepted Answer

Getting started is easy: contact us via phone (+357 25560175), email (info@ppanagi.com), or our online contact form. Provide details about your shipment, and our team will assess your needs and provide a quote. Once approved, we handle all customs procedures and keep you updated throughout the process.

Question 6

What documents do I need for customs clearance?

Accepted Answer

Required documents typically include: commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and import/export license (if applicable). Additional documents may be needed depending on the type of goods, such as health certificates, CE marking documentation, or product-specific certifications. Our team will provide a complete checklist for your specific shipment.

Question 7

How long does customs clearance take in Cyprus?

Accepted Answer

Standard clearance typically takes 1–3 business days for straightforward shipments with complete documentation. Express clearance can be completed within 24 hours for additional fees. Complex cases involving physical inspections or additional documentation may take 5–7 business days. We process clearances as quickly as possible from our port-side office.

Question 8

Can you clear goods on my behalf?

Accepted Answer

Yes, as licensed customs agents we provide full customs clearance services on your behalf. We handle all documentation, duty calculations, declarations through the ICIS system, and coordination with customs authorities. You only need to provide the shipment details and required documents.

Question 9

Can you handle both import and export shipments?

Accepted Answer

Yes, we handle both import and export shipments. Our services cover complete customs clearance, documentation, and compliance for both directions. Whether you're importing goods into Cyprus or exporting to international markets, we have the expertise to manage your shipment.

Question 10

What types of goods can you clear through customs?

Accepted Answer

We handle virtually all types of goods including machinery, electronics, textiles, vehicles, food products, construction materials, pharmaceuticals, personal effects, and more. We also have experience with specialised categories including hazardous materials, oversized cargo, temperature-controlled goods, and restricted items. Contact us to discuss your specific goods.

Question 11

What are the import duties and taxes in Cyprus?

Accepted Answer

Import duties in Cyprus follow the EU Common Customs Tariff (TARIC) and vary by product classification (HS code). Rates range from 0% for many EU-origin goods to 5–15% for most non-EU goods. Import VAT at 19% is applied to the duty-inclusive value. Some goods may also be subject to excise duties or anti-dumping duties. Use our Import Duty Calculator tool for specific estimates.

Question 12

How is import duty calculated?

Accepted Answer

Import duty is calculated as: CIF value (cost of goods + insurance + freight) × applicable duty rate. VAT at 19% is then applied to the CIF value plus duty amount. For example: €1,000 goods + €200 freight/insurance = €1,200 CIF × 10% duty = €120 duty. VAT = (€1,200 + €120) × 19% = €250.80. Total import cost = €1,570.80.

Question 13

Are there any duty exemptions or preferential rates?

Accepted Answer

Yes, preferential duty rates may apply depending on the country of origin and applicable trade agreements. Goods from EU member states are generally duty-free. Cyprus also benefits from EU free trade agreements with many countries. A valid Certificate of Origin is required to claim preferential rates. Our team can advise on applicable exemptions for your shipment.

Question 14

What is an HS code and why is it important?

Accepted Answer

An HS (Harmonised System) code is a standardised numerical classification for traded products. It determines the applicable duty rate, any import restrictions, and documentation requirements. Incorrect classification can result in overpaying duties, delays, or penalties. We offer an HS Code Classification tool and expert consultation to ensure accurate classification.

Question 15

What is the Ferry Daleela and how can you help?

Accepted Answer

Ferry Daleela is a vehicle ferry operating between Limassol (Cyprus) and Piraeus (Greece). We are the official customs clearing agent for private vehicles transported on this route for the 3rd consecutive year. We handle all customs documentation and clearance procedures for vehicle imports and exports via this ferry, including T1 transit documentation and temporary import/export permits.

Question 16

What documents do I need for vehicle transport on Ferry Daleela?

Accepted Answer

For vehicle transport on the Ferry Daleela, you typically need: vehicle registration document, valid insurance, passport/ID, and customs declaration forms. For permanent transfers, additional documents such as proof of ownership and conformity certificates may be required. Contact us for a complete checklist based on your specific situation.

Question 17

What is an EORI number and do I need one?

Accepted Answer

An EORI (Economic Operators Registration and Identification) number is a unique identifier required for all businesses and individuals involved in customs activities within the EU. You need an EORI number to import or export goods, submit customs declarations, or apply for customs authorisations. We can assist with the registration process.

Question 18

How long does EORI registration take?

Accepted Answer

EORI registration in Cyprus typically takes 3–5 business days from submission of complete documentation. For companies, you need your registration certificate and tax identification. For individuals, a valid passport/ID and proof of address are required. We handle the entire application process on your behalf.

Question 19

Do you offer services for temporary imports?

Accepted Answer

Yes, we handle temporary imports and re-exports. We can arrange ATA Carnet documentation and temporary import permits for goods that will be re-exported within a specified period. This is ideal for exhibition equipment, professional tools, commercial samples, or goods for temporary use in Cyprus.

Question 20

What is an ATA Carnet?

Accepted Answer

An ATA Carnet is an international customs document that allows temporary duty-free import of goods for up to one year. It's commonly used for exhibition goods, professional equipment, and commercial samples. The carnet eliminates the need to pay import duties and taxes, provided the goods are re-exported within the validity period.

Question 21

Can you help with personal effects clearance when relocating to Cyprus?

Accepted Answer

Yes, we specialise in personal effects clearance for individuals relocating to Cyprus. This includes household goods, furniture, personal belongings, and vehicles. If you qualify for Transfer of Residence (TOR) relief, you may be eligible for duty-free import of your personal effects. We guide you through the entire process including documentation and TOR applications.

Question 22

What is Transfer of Residence (TOR) relief?

Accepted Answer

Transfer of Residence (TOR) relief allows individuals permanently relocating to Cyprus from a non-EU country to import their personal effects and household goods duty-free. To qualify, you must have resided outside the EU for at least 12 consecutive months and the goods must have been in your possession for at least 6 months. Our TOR Eligibility Assistant tool can help you check if you qualify.

Frequently Asked Questions

General

Customs Clearance

Duties & Taxes

Ferry Daleela

EORI & Registration

Temporary Imports

Personal Effects

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