Got a ThalisUPP Notification in Cyprus? Here's Exactly What to Do
A complete step-by-step guide to understanding and responding to a ThalisUPP notification.
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ThalisUPP Customs Clearance in Cyprus
Received a ThalisUPP notification from Cyprus Post? Your parcel requires customs clearance before it can be delivered. We handle the entire process on your behalf — quickly, professionally, and at a transparent price.
Licensed Customs Agents
1–3 Working Days
No Hidden Fees
English, Greek & Russian
What is ThalisUPP?
The Official Cyprus Post Customs Portal
ThalisUPP (Upload & Pay Platform) is the official online platform of Cyprus Post and Cyprus Customs & Excise for managing the customs clearance of international postal shipments. When your parcel arrives in Cyprus from a non-EU country, it is held at the customs post office until the required customs declaration is submitted and any applicable duties and VAT are paid.
The ThalisUPP notification you received is Cyprus Post informing you that your shipment is ready for the clearance process. The key thresholds are:
- Under €150: No customs duty or VAT. Parcel is delivered directly.
- €150 – €1,000: VAT (19%) is payable. You can pay directly through the ThalisUPP portal.
- Over €1,000: A full AIS customs declaration is required, which must be prepared by a licensed customs agent.
Which threshold applies to you?
Under €150
No action needed. Parcel delivered automatically.
€150 – €1,000
VAT payable. You can complete the process yourself directly through the ThalisUPP portal.
Over €1,000
AIS declaration required. A licensed customs agent is legally required.
Our Process
How We Clear Your ThalisUPP Shipment
A clear, step-by-step process with no surprises. We handle everything from document review to customs release.
1
Contact Us
Call or email us with your ThalisUPP notification details. We will advise you on the process and what documents you need to gather.
2
Submit Your Documents
Send us your commercial invoice, packing list, and a copy of your ID or passport. For business shipments, your EORI number is also required.
3
Sign TEL1002 Form
For shipments over €1,000, you sign the TEL1002 authorisation form in person. We guide you through this step and arrange a convenient time.
4
AIS Declaration Submitted
We prepare and submit the AIS customs declaration to Cyprus Customs & Excise using our licensed customs software. You receive a clear invoice with the full breakdown of duties, VAT, and our fee.
5
Duties Paid
Once you have paid our invoice, we pay the customs duties on your behalf. We provide you with the declaration reference and payment receipt for the ThalisUPP portal.
6
Parcel Released
You upload the declaration reference and payment receipt to the ThalisUPP portal. The customs post office releases your parcel, typically within 1–2 working days.
Why P.Panagi & Sons
The Right Choice for ThalisUPP Clearance
Fully Licensed
We are fully licensed by the Cyprus Customs & Excise Department. Only licensed agents can submit AIS declarations for shipments over €1,000.
Fast Turnaround
We handle ThalisUPP clearances daily. When documents are in order, clearance typically takes 1–3 working days.
40+ Years Experience
We have been clearing shipments through Cyprus Customs with over 40 years of experience. We know the process inside out.
Multilingual Team
Our team speaks English, Greek, and Russian. We serve clients from across Cyprus and the international community.
Transparent Pricing
No hidden fees. You receive a full breakdown of our fee, import duties, and VAT before you commit to anything.
Personal Service
You deal directly with our experienced team. We keep you informed at every step and answer your questions promptly.
Learn More About ThalisUPP
Documents Required for Customs Clearance in Cyprus
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